Warranty

One Year Limited Warranty

  • “New Product” – DM Products warrants that products identified as “New Product” on dmproducts.ca (the “Site”) will be free from defects in material, workmanship, and design for a period of one (1) year from the date of invoice of the Company or its appointed distributor, as the case may be. Products identified as “New Product” on this Site will be new, never previously energized, never previously wired, and where possible will be shipped in their original manufacturer boxes. Products identified as “New Product” may include products of a prior vintage that match the ordered SKU and product description.

In certain circumstances, the Company may offer the purchase of an Extended Warranty. The Extended Warranty will increase the term of the Company’s Limited Warranty for a period of one (1) additional year (i.e., up to two (2) years for New Products and up to three (3) years for Re-Certified Products). The Company’s Extended Warranty will not alter or expand the scope of the Limited Warranty in any way other than in duration, as set out above.

Satisfaction of the Limited Warranty or Extended Warranty is available only if (a) the Company is provided prompt written notice of the Limited Warranty or Extended Warranty claim; and (b) the Company’s examination discloses that any alleged defect has not been caused by misuse, neglect, accident, atypical environmental degradation, or improper installation, operation, maintenance, repair, alteration or modification by an entity other than the Company.

Except as otherwise set out in the Limited Warranty and Extended Warranty sections of the Terms and Conditions, THE MATERIALS MAINTAINED ON OR ACCESSED BY WAY OF THIS SITE ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR OTHER VIOLATION OF RIGHTS. MATERIALS MAINTAINED ON OR ACCESSED BY WAY OF THIS SITE MAY NOT BE ELIGIBLE FOR FACTORY OR MANUFACTURER WARRANTIES AND THE COMPANY EXPRESSLY DISCLAIMS ANY SUCH WARRANTIES. THE COMPANY DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF THE MATERIALS AND INFORMATION MAINTAINED ON OR ACCESSED BY WAY OF THIS SITE OR ANY WEBSITE LINKED TO THIS SITE.

The Company’s liability under these Terms and Conditions shall be limited to either repair or replacement of the goods, or refund of the purchase price, at the Company’s option. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR ANY INDIRECT DAMAGES, OR FOR LOST PROFITS OR DATA RELATING TO THE USE OF THIS SITE OR THE USE OF GOODS PURCHASED FROM THE COMPANY, REGARDLESS OF WHETHER THE COMPANY KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH LOSSES.

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